That why we have warranties.....

WOW... now your story really is bad. It shows Volvo UK for that they are. Seems they are not taking the responsibility for their cars but pushing the customer around. BTW, have you written to Volvo Sweden? TO the guy that sits on top? Just curious. In one of your previous post some time back, I shared with you my story. Like you, I got the run around from a BMW dealer and sadly BMW GB. At the end, I sent a letter addressed to the CEO of BMW Germany. Within a week, things started moving here and I got a replacement car 1 year after purchase. If they want to, it can be done. Its a question of, how much they value their customers. UK... ripoff attitude. Sweden I hope they are more serious about it. But now that Volvo is under FORD (also a Leading Manufacturer),.. I am not sure who you need to write too and if it would work. Try though. Nothing ventured, nothing gained. Cheers.

I'm taking my wife's V50 2.0d SE in for the third time for the dealer to try and fix the idling problem. My wife and I have been discussing what to do if we get the usual "We've done a software update and it's fixed..." line again. What is it about Volvo and their s*dding software updates? Just fix the car! Are we expected to keep taking it back until the warranty runs out in a year's time and we have to pay for repairs? I hope that you get your issues sorted - I can see us asking for a replacement car if it isn't fixed this time... Jon

I totally agree with the comments about customer service! As some of you know my S40 needs a new engine (under warranty). Volvo UK have ignored all my letters, ignored legal threats, been rude down the phone, refused to put me in touch with escalation managers and told me my car is 'fine'. ( 1 litre of oil every 1000 miles? I think not, Volvo...) I wrote to Volvo Sweden, sent it registered air mail. I sent them an email at the same time informing them of the incoming letter. No reply. Putting it bluntly, Volvo UK Customer Services are absolute crap. As for the dealer? I think the phrase 'Computer Says No' comes to mind when they can't find a nice fault code to explain the problem. They are not mechanics, they rely on a computer diagnose everything. I'd like to see a computer find out where my oil is going please Volvo. Volvo Sweden's address is: Volvo Car Corporation, 405 31 Goteburg Sweden

I feel that Volvo live in the clouds and need a good shake up. Ive grown up with the impression that Volvo cars are strong and reliable until I bought one. The car market is very competitive and if Volvo continue with poor service and poor products, they will be the next to go under. I've heard great stories so far from people who have been given a replacement vehicle or full refunds from other prestige brands. Why does Volvo have to be an exception. Maybe all unsatisfied customers should meet at Volvo UK headquarters with the press in tow. This will get the directors out of their chairs. Volvo. The old saying " bad news travels quicker than good" still exists.

The trouble is, like other car manufacturers, Volvo cannot admit to there being a known fault as it could end up costing them unknown quantities of money which no doubt they cannot afford. There was a similar issue a couple of years ago with another manufacturer whereby there was a known fault with one of there models but they did not inform customers of the fault as they did not want the costs associated with the repairs. It is much easier to let the customer pay for the repairs or the warranty company (until the warranty runs out)!